Making Positive Business Choices

Working with a medical answering service is not just about getting someone to answer your calls when you can't get to the phone; it is about working with a business that is as dedicated to serving your patients as you are. A medical answering service can help provide value to your patients in a variety of ways.

Help Schedule Appointments with Patients

When you work with a medical answering service, you will no longer have appointment times that are going unused. You will be able to fill up all your appointment times. Your medical answering service will answer calls that come in during the middle of the night, early in the morning, or just when you are really busy. They can do more than just take a message for you; they can schedule appointments for you. This can be achieved by linking your medical answering service and appointment setting software together. That way, appointments with patients will be set in a timely manner, the first time they call in, not the third time.

Help Patients Keep Their Appointments

A medical answering service can do more than just answer the phone; they can also make phone calls on behalf of your office as well. Reminding patients of appointments is one of the best ways to minimize no-shows and to make sure you are using all your time for patients who need your assistance.

Your medical answering service can help you contact patients via a call a week before their appointment to remind them. They can also send out appointment email reminders or text messages to your patients so they don't forget about their appointments. Your medical answering service team can work together with you to make sure patients remember and show up for their appointments or reschedule if necessary.

Answer Patients Concerns

When patients call a doctor, they usually have a concern they want to have addressed. A medical answering service will make sure your patients are not left leaving an unsatisfying message but are able to voice their concerns and either schedule an appointment or get directions and instructions on how to get emergency care.

Improve the flow of your practice by hiring a medical answering service that cares about taking care of your patients as much as you do. They can help schedule appointments, help remind patients of their appointments, and make sure patient concerns are addressed the first time they call in.